To automatically provide a meeting link for your sessions, you can connect your Zoom account to the AceUp platform.
Table of contents:
Connecting your Zoom account to the AceUp platform
Disconnecting your Zoom account from the AceUp platform
Uninstalling AceUp from your Zoom account
Troubleshooting - Invalid Token
Connecting your Zoom account to the AceUp platform
If you have your own Zoom account, you have the option to integrate your Zoom account into the AceUp platform. This will allow the meeting details of your Zoom account (e.g. the link to join your Zoom meeting, meeting ID, etc.) to automatically pre-populate whenever you book, confirm, or update a session with your coachee. Without connecting a personal Zoom account, coaches will manually add a video conferencing link to each session,
To integrate your Zoom account, you can go to the Settings section on your Coach Dashboard. Then go to the Conferencing Services tab and click the Connect Zoom button.
You will then be brought to the Zoom interface to complete the account integration process.
After you've connected your Zoom account to the AceUp platform, you will be brought back to the platform with the following updates on the Conferencing Services page:
With your Zoom account connected, the process of attaching the meeting link and joining instructions (if any) to a session is the same as adding a meeting link to a session, except that you can directly choose "My Zoom Account" from the dropdown menu instead of manually adding a link. This will automatically add your Zoom link to the session:
Disconnecting your Zoom account from the AceUp platform
Disconnecting your Zoom account from the AceUp platform is very easy. Navigate to the Settings section on your Coach Dashboard. Then go to the Conferencing Services tab and click on the Disconnect button to the far right of the Zoom icon. That's it!
Troubleshooting - Invalid Token
The appearance of an “Invalid Token” error typically points to a hiccup in the authentication process between the AceUp platform and Zoom. This can typically be resolved easily by disconnecting and reconnecting your Zoom account on the AceUp platform.
Go to the Settings section on your Coach Dashboard, then go to the Conferencing Services tab. Follow the instructions to disconnect and reconnect your Zoom account to the AceUp platform, following the steps outlined in the Disconnecting your Zoom account from the AceUp platform and the Connecting your Zoom account to the AceUp platform sections of this article.
If those steps do not resolve the issue, please reach out to our Support team using the form below for assistance. In some cases we may direct you to Zoom for troubleshooting steps.
Still Need Help?
Submit a support ticket using this form and a member of the AceUp Support Team will get back to you in 1-2 business days.