--- title: How to Get Started as an Executive Assistant (EA) on AceUp description: How can Executive Assistants access AceUp, set up their account, and schedule sessions on behalf of their Coachee? --- [Skip to content](https://help.aceup.com/en/knowledge/how-to-get-started-as-an-executive-assistant-ea-on-aceup#main-content) English Show submenu for translations [Submit A Support Ticket](https://help.aceup.com/en/knowledge/kb-tickets/new?hsLang=en) ![AceUp\_Logo\_black-1\_LP.png\]](https://help.aceup.com/hs-fs/hubfs/Q2%202022%20Landing%20Page%20Assets/AceUp_Logo_black-1_LP.png?height=40&name=AceUp_Logo_black-1_LP.png) - [Default HubSpot Blog](https://blog.aceup.com/) Open main navigation Close main navigation - [Default HubSpot Blog](https://blog.aceup.com/) - English Show submenu for translations - [Submit A Support Ticket](https://help.aceup.com/en/knowledge/kb-tickets/new) - [Go to www.aceup.com](https://aceup.com/) [Go to www.aceup.com](https://aceup.com/) Welcome! How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.aceup.com/en/knowledge?hsLang=en) 2. [All Users](https://help.aceup.com/en/knowledge/all-users?hsLang=en) # How to Get Started as an Executive Assistant (EA) on AceUp ## How can Executive Assistants access AceUp, set up their account, and schedule sessions on behalf of their Coachee? **Step 1: Receive Your Invitation** You will receive an invitation email from **no-reply@aceup.com** containing a secure link to access the platform. - Click the link in the invitation. - Set up your **password**. - Log in using your **email** and newly created **password**. **Note:** If you use **Single Sign-On (SSO)** to access AceUp, you will not need to set a password. Simply log in using your organization’s SSO credentials.   ![Welcome Email](https://help.aceup.com/hs-fs/hubfs/image-png-Sep-12-2025-04-36-50-6787-PM.png?width=587&height=645&name=image-png-Sep-12-2025-04-36-50-6787-PM.png)   **Step 2: Access Your Coachee’s Information** Once you log in: - You will see your Coachee’s **Coach name** and their **availability**. - You can request **1:1 sessions**, **Flash Sessions**, or **Team sessions** (if your Coachee is a Team Lead). - If you support multiple Coachees, you will be able to schedule sessions for them in both **1:1** and **Team coaching** contexts. ![Executive Assistance Dashboard](https://help.aceup.com/hs-fs/hubfs/image-png-Sep-12-2025-04-43-26-2043-PM.png?width=688&height=382&name=image-png-Sep-12-2025-04-43-26-2043-PM.png) **Step 3: Session Request and Confirmation** After you request a session: - The session will appear as **pending confirmation** until the Coach approves it. - Once confirmed, you will have the option to: - **View session details** - **Download the calendar invite** (only available for Coach-confirmed sessions) - **Reschedule the session** (must be done **at least 24 hours before** the scheduled time, and the new time must also be confirmed by the Coach) - **Cancel the session** (must be done **at least 24 hours before** the scheduled time) - If **Ally (AI coach assistant)** is invited, you will see an **Ally tag** on the session after confirmation. ![](https://help.aceup.com/hs-fs/hubfs/image-png-Sep-12-2025-04-46-32-6911-PM.png?width=688&height=428&name=image-png-Sep-12-2025-04-46-32-6911-PM.png) ![](https://help.aceup.com/hs-fs/hubfs/image-png-Sep-12-2025-05-06-48-2928-PM.png?width=688&height=224&name=image-png-Sep-12-2025-05-06-48-2928-PM.png) **![Screenshot 2025-09-18 at 18.16.39](https://help.aceup.com/hs-fs/hubfs/Screenshot%202025-09-18%20at%2018.16.39.png?width=688&height=430&name=Screenshot%202025-09-18%20at%2018.16.39.png)**   **Step 4: Notifications** When you schedule a session, the **Coachee** will receive: - An **email notification** - A **calendar invitation** ![](https://help.aceup.com/hs-fs/hubfs/image-png-Sep-12-2025-05-07-33-5365-PM.png?width=613&height=685&name=image-png-Sep-12-2025-05-07-33-5365-PM.png) ### Still Need Help? Submit a support ticket using [this form](https://help.ace-up.com/knowledge/kb-tickets/new?__hstc=151806566.72cf6db18cbbcaab727a3b81e4253c2f.1739359663376.1757595910102.1757693553216.198&__hssc=151806566.9.1757693553216&__hsfp=779847119&hsLang=en) and a member of the AceUp Support Team will get back to you in 1-2 business days. - [Coachees](https://help.aceup.com/en/knowledge/coachees?hsLang=en#main-content) - [Coachee Onboarding](https://help.aceup.com/en/knowledge/coachees?hsLang=en#coachee-onboarding) - [Scheduling](https://help.aceup.com/en/knowledge/coachees?hsLang=en#scheduling) - [Communications](https://help.aceup.com/en/knowledge/coachees?hsLang=en#communications) - [Goal Tracking](https://help.aceup.com/en/knowledge/coachees?hsLang=en#goal-tracking) - [360](https://help.aceup.com/en/knowledge/coachees?hsLang=en#360) - [Assessments & Reports](https://help.aceup.com/en/knowledge/coachees?hsLang=en#assessments-reports) - [AI](https://help.aceup.com/en/knowledge/coachees?hsLang=en#ai) - [Coach](https://help.aceup.com/en/knowledge/coach?hsLang=en#main-content) - [Coach Onboarding & Policies](https://help.aceup.com/en/knowledge/coach?hsLang=en#coach-onboarding-policies) - [Scheduling & Session Facilitation](https://help.aceup.com/en/knowledge/coach?hsLang=en#scheduling-session-facilitation) - [CRM / Client Management](https://help.aceup.com/en/knowledge/coach?hsLang=en#crm-client-management) - [Settings](https://help.aceup.com/en/knowledge/coach?hsLang=en#settings) - [Coach Community](https://help.aceup.com/en/knowledge/coach?hsLang=en#coach-community) - [Goal Tracking](https://help.aceup.com/en/knowledge/coach?hsLang=en#goal-tracking) - [360](https://help.aceup.com/en/knowledge/coach?hsLang=en#360) - [Assessment and Report](https://help.aceup.com/en/knowledge/coach?hsLang=en#assessment-and-report) - [Group Coaching](https://help.aceup.com/en/knowledge/coach?hsLang=en#group-coaching) - [Team Coaching](https://help.aceup.com/en/knowledge/coach?hsLang=en#team-coaching) - [AceUp Platform](https://help.aceup.com/en/knowledge/coach?hsLang=en#aceup-platform) - [Coach Resources](https://help.aceup.com/en/knowledge/coach?hsLang=en#coach-resources) - [AI](https://help.aceup.com/en/knowledge/coach?hsLang=en#ai) - [All Users](https://help.aceup.com/en/knowledge/all-users?hsLang=en#main-content) - [AI](https://help.aceup.com/en/knowledge/all-users?hsLang=en#ai) - [Managers](https://help.aceup.com/en/knowledge/managers?hsLang=en) - [Default HubSpot Blog](https://blog.aceup.com/) [![AceUp Premium Executive Coaching](https://help.aceup.com/hs-fs/hubfs/AceUp_Logo_black-3.png?width=350&height=216&name=AceUp_Logo_black-3.png "AceUp Premium Executive Coaching")](http://www.aceup.com) www.ace-up.com Help Center Copyright © 2026, AceUp