How can Executive Assistants access AceUp, set up their account, and schedule sessions on behalf of their Coachee?
Step 1: Receive Your Invitation
You will receive an invitation email from no-reply@aceup.com containing a secure link to access the platform.
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Click the link in the invitation.
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Set up your password.
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Log in using your email and newly created password.
Note: If you use Single Sign-On (SSO) to access AceUp, you will not need to set a password. Simply log in using your organization’s SSO credentials.
Step 2: Access Your Coachee’s Information
Once you log in:
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You will see your Coachee’s Coach name and their availability.
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You can request 1:1 sessions, Flash Sessions, or Team sessions (if your Coachee is a Team Lead).
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If you support multiple Coachees, you will be able to schedule sessions for them in both 1:1 and Team coaching contexts.
Step 3: Session Request and Confirmation
After you request a session:
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The session will appear as pending confirmation until the Coach approves it.
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Once confirmed, you will have the option to:
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View session details
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Download the calendar invite (only available for Coach-confirmed sessions)
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Reschedule the session (must be done at least 24 hours before the scheduled time, and the new time must also be confirmed by the Coach)
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Cancel the session (must be done at least 24 hours before the scheduled time)
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If Ally (AI coach assistant) is invited, you will see an Ally tag on the session after confirmation.
Step 4: Notifications
When you schedule a session, the Coachee will receive:
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An email notification
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A calendar invitation
Still Need Help?
Submit a support ticket using this form and a member of the AceUp Support Team will get back to you in 1-2 business days.