--- title: Send Messages Through AceUp description: Coachees and coaches who are paired together can easily send messages to each other through the AceUp dashboard to ask a question, reschedule sessions, or communicate with each other on any other important topic. --- [Skip to content](https://help.aceup.com/en/knowledge/send-messages-through-aceup#main-content) English Show submenu for translations [Submit A Support Ticket](https://help.aceup.com/en/knowledge/kb-tickets/new?hsLang=en) ![AceUp\_Logo\_black-1\_LP.png\]](https://help.aceup.com/hs-fs/hubfs/Q2%202022%20Landing%20Page%20Assets/AceUp_Logo_black-1_LP.png?height=40&name=AceUp_Logo_black-1_LP.png) - [Default HubSpot Blog](https://blog.aceup.com/) Open main navigation Close main navigation - [Default HubSpot Blog](https://blog.aceup.com/) - English Show submenu for translations - [Submit A Support Ticket](https://help.aceup.com/en/knowledge/kb-tickets/new) - [Go to www.aceup.com](https://aceup.com/) [Go to www.aceup.com](https://aceup.com/) Welcome! 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[CRM / Client Management](https://help.aceup.com/en/knowledge/coach?hsLang=en#crm-client-management) # Send Messages Through AceUp ## Coachees and coaches who are paired together can easily send messages to each other through the AceUp dashboard to ask a question, reschedule sessions, or communicate with each other on any other important topic. ### Coachees You can use our messaging feature to contact a coach anytime before, during, or after a session. - From the **Session Management** section on your Coachee Dashboard, click on the messages icon on your coach's card.![](https://help.aceup.com/hs-fs/hubfs/Screen%20Shot%202020-11-25%20at%201-37-35%20PM-png.png?width=600&name=Screen%20Shot%202020-11-25%20at%201-37-35%20PM-png.png) - You can also go directly to the messaging tool by clicking on **Messages** on the left sidebar of your Coachee Dashboard. ![](https://help.aceup.com/hs-fs/hubfs/Screen%20Shot%202020-11-25%20at%202-41-31%20PM-png.png?width=600&name=Screen%20Shot%202020-11-25%20at%202-41-31%20PM-png.png) - Click on your coach's name. This will bring you to the message thread. ![](https://help.aceup.com/hs-fs/hubfs/Screen%20Shot%202020-11-25%20at%202-41-49%20PM-png.png?width=600&name=Screen%20Shot%202020-11-25%20at%202-41-49%20PM-png.png) - Each time you receive or send a message, you or your coach will receive an email notification as a reminder to check the platform. ### Coaches - If you are sending a message to your coachee for the **first time,** you can contact your coachee in two ways. - First, if they have not scheduled a complimentary call with you, navigate to **Your coachees** section on your Coach Dashboard, and click **Message.**  ![image-Jan-04-2022-11-06-53-25-PM](https://help.aceup.com/hs-fs/hubfs/image-Jan-04-2022-11-06-53-25-PM.png?width=688&name=image-Jan-04-2022-11-06-53-25-PM.png) - - Second, if they have scheduled a complimentary call with you, click on the "Message" link on their session card (found in the Upcoming Sessions tab of your dashboard).  - Moving forward, you can send and respond to messages with your coachees directly from the **Messages** section on your Coach Dashboard. - Sign into AceUp and go to the **Messages** section on your Coach Dashboard. - Click on your coachee's name. - You can start typing your own message and click **Send.** - - - You can also send a file, format your message, and add an attachment to your message. ![](https://help.aceup.com/hs-fs/hubfs/Screen%20Shot%202020-11-25%20at%202-38-49%20PM-png.png?width=600&name=Screen%20Shot%202020-11-25%20at%202-38-49%20PM-png.png) For more information on how coaches can use the [AceUp CRM, visit this article](https://help.ace-up.com/knowledge/how-do-i-use-the-crm-section-of-my-dashboard?hsLang=en).   ### Still Need Help? 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