How to Get Started as an Executive Assistant (EA) on AceUp

Step 1: Receive Your Invitation

You will receive an invitation email from no-reply@aceup.com containing a secure link to access the platform.

• Click the link in the invitation.

• Set up your password.

• Log in using your email and newly created password.

Note: If you use Single Sign-On (SSO) to access AceUp, you will not need to set a password. Simply log in using your organization’s SSO credentials.

Step 2: Access Your Coachee’s Information

Once you log in:

• You will see your Coachee’s Coach name and their availability.

• You can request 1:1 sessions, Flash Sessions, or Team sessions (if your Coachee is a Team Lead).

• If you support multiple Coachees, you will be able to schedule sessions for them in both 1:1 and Team coaching contexts.

Step 3: Session Request and Confirmation

After you request a session:

• The session will appear as pending confirmation until the Coach approves it.

• Once confirmed, you will have the option to:

  • View session details

  • Download the calendar invite (only available for Coach-confirmed sessions)

  • Reschedule the session (must be done at least 24 hours before the scheduled time, and the new time must also be confirmed by the Coach)

  • Cancel the session (must be done at least 24 hours before the scheduled time)

• If Ally (AI coach assistant) is invited, you will see an Ally tag on the session after confirmation.

Step 4: Notifications

When you schedule a session, the Coachee will receive:

• An email notification

• A calendar invitation

Still Need Help?

Submit a support ticket using this form and a member of the AceUp Support Team will get back to you in 1-2 business days.