Send Messages Through AceUp

You can use our messaging feature to contact a coach anytime before, during, or after a session.

From the Session Management section on your Coachee Dashboard, click on the messages icon on your coach's card.
You can also go directly to the messaging tool by clicking on Messages on the left sidebar of your Coachee Dashboard.
Click on your coach's name. This will bring you to the message thread.
Each time you receive or send a message, you or your coach will receive an email notification as a reminder to check the platform.

If you are sending a message to your coachee for the first time, you can contact your coachee in two ways.
- First, if they have not scheduled a complimentary call with you, navigate to Your coachees section on your Coach Dashboard, and click Message.

- Second, if they have scheduled a complimentary call with you, click on the "Message" link on their session card (found in the Upcoming Sessions tab of your dashboard).
  - Moving forward, you can send and respond to messages with your coachees directly from the Messages section on your Coach Dashboard.
  - Sign into AceUp and go to the Messages section on your Coach Dashboard.
  - Click on your coachee's name.
  - You can start typing your own message and click Send.

- - You can also send a file, format your message, and add an attachment to your message.

For more information on how coaches can use the AceUp CRM, visit this article.

Submit a support ticket using this form and a member of the AceUp Support Team will get back to you in 1-2 business days.

Coachees and coaches who are paired together can easily send messages to each other through the AceUp dashboard to ask a question, reschedule sessions, or communicate with each other on any other important topic.