An outline of how AceUp expects Coaches to conduct coaching when working with their AceUp Clients.
AceUp's Mission is to “Empowering professionals to maximize their impact through transformational coaching, enabled by technology, backed by data.”
Seats Model Overview
- Companies hire AceUp to provide coaching to their employees.
- We refer to this as the “seats model” because these contracts provide each seat holder (coachee) with access to up to a pre-determined number of 55-min coaching sessions per month. You can find that number by following these instructions.
- New coachees complete an intake process with our team which includes a survey that asks clients to rate the core competencies that they would like coaching on. Please see complete guide to The AceUp Competency Framework.
- We use the core competencies, role, and company stage, and company industry information from this intake survey to provide 2-3 suggested coach matches based on their background and needs. We call this “pairing”.
- Coachees then have the opportunity to book a complimentary 30-minute consultation call with each of the suggested coaches (Coaches are not compensated monetarily for the 30-minute complimentary session).
- Once the coachee decides which coach they would like to work with long-term, they mark this in the AceUp Platform and that coach is designated as their official coach.
- We will automatically inform all coaches who are not chosen as the final coach. Coaches who are new to AceUp will have 3 opportunities to be matched. If after the 3rd opportunity the coach is not selected, AceUp will re-review the coach's profile and fit with AceUp.
- Once a coach is designated as a chosen coach, the coach and coachee will communicate through the AceUp platform to complete the designated # of calls per month. Coaches can see how many calls their coachee gets per month by looking at the client card on their AceUp dashboard.
- Sessions do not roll over month to month. If a client does not use all of their available sessions in a month, those sessions do not carry over to the next month.
- Cancellation policy is universal to all clients - Unless there is an unexpected emergency, please cancel at least 24 hours in advance of an appointment, otherwise the client is charged for the session.
- We encourage you to rebook your sessions even when a client cancels last minute or misses a session. This is the best way to keep the individual engaged and continuing coaching.
- If after you are chosen as a coach, your coachee does not book a session with you for 3 or more weeks, please reach out to support@aceup.com, as our Customer Success team can assist with coachee re-engagement. If, after reaching out to support@aceup.com, the coachee does not book a session with you by the 5th week, coaches are not required to hold time for this coachee.
Expectations
AceUp’s expectations of coach delivery are centered around the ICF Core Competencies and define the coaching experience as one where coaches partner with coachees in a thought-provoking and creative process that inspires coachees to maximize their personal and professional potential.
AceUp expects you and all coaches to adhere to:
- Meeting ICF ethical guidelines and professional standards
- Establishing the coaching agreement with the client
- Establishing trust and intimacy with the client
- Maintaining a coaching presence
- Communicating effectively through active listening & powerful question asking
- Facilitating learning results by creating awareness, designing actions, setting goals, and managing progress and accountability
All coaches must accept and adhere to the coachfederation.org/code-of-ethics
If you find yourself in any situation where you feel you need advice, please reach out to support@aceup.com.
Requirements
In order to provide a great experience for AceUp clients, we require AceUp coaches to:
- To get paid for coaching, you need to book all sessions through the AceUp Platform. The only exception here is emergency client needs that come up and can't be booked through the platform. In that case, you will have 48 hours after the session to log the completed session using this form. You won't be paid for the session if you wait longer than that, so please be prompt about logging emergency sessions.
- You must also mark all your sessions as completed or missed within 48 hours of the scheduled session to get paid. Thank you for doing this consistently.
- Agree to our universal cancellation policy: Unless there is an unexpected emergency, clients and leads should cancel at least 24 hours in advance of an appointment, otherwise the session will be fully charged
- Conduct off-platform communication only when it is necessary to carry out your offered services
- Adhere to our Availability Policy, which is
- All AceUp coaches are expected to be available to deliver 2 hours of coaching per matched coachee each month. If a coach will be unable to deliver 2 hours of coaching per matched coachee to all matched coachees for 2 or more consecutive months, AceUp will arrange to have all coachees rematched with a new coach who has availability. All coaches with active coachee matches are required to notify AceUp with 30 days advanced notice that they will be discontinuing an active coaching engagement unless due to an unforeseen emergency. Notice of discontinuation is given by emailing support@aceup.com. AceUp will keep coach profiles on pause until we receive an email confirming the coach is ready to resume coach at a capacity of at least 5 paired coachees per month (~10 coaching sessions per month).
For the safety and integrity of our community, we do not allow AceUp coaches to:
- Display personal information on your public profile, including phone numbers, emails, website addresses, or else
- Accept payment from AceUp clients outside of the AceUp platform
- Exchange unnecessary personal information with your clients that can encourage users to book sessions outside of the platform
- Exchange any personal information with your leads before completing a complimentary consultation
- Engage in activities that can be deemed competitive to AceUp with any user or referrals outside of our platform
These Coach Guidelines and Expectations are also incorporated into our Terms of Use, with full details and explanation.
Still Need Help?
Submit a support ticket using this form and a member of the AceUp Support Team will get back to you in 1-2 business days.